Support Documentation
– Business Process Overviews
– Business Process Diagrams using Tools
– Business Process Mapping
– System Tasks
– Help Cards
– Quick Reference Guides
– Programs Documentation
Learning Content development Training Materials
– Instructor Manuals
– Participant Manuals
– User Manuals
– Exercises & Scenarios
– imulated Training Lessons
Tools
KP: DA Learning Centre, DA Passport, On Demand, SAP Tutor, MS VISIO, & RWD InfoPak
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Training Delivery
– Training Delivery Planning
– Training Schedule Plan
– Training Logistics
– End User Training
– Training Administration
Software Tools
– Installation
– Application Maintenance
– Data & Document Conversions
– Data & Document Migration
– Customization, if needed
–Training
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