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Company Profile |
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This Customer is Software Product
Company leading the adoption of
Automated Support for Enterprise PCs
through its innovative products and is
based out of USA
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System Details |
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VC++, .NET, C# |
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SQL Server |
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PXE, WOL, Pre-OS, Pre-Boot, Bootp,
Multi-Cast Images & Packages
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Protocols TCP/UDP, DNS, DHCP &
LDAP
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Project Period & Size |
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8+ Engineers Team |
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Offshore Team Lead
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Involved in 4 Product Releases |
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Multi-year Project since 2003 |
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Product / Key Features |
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Disaster Recovery |
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Recovery from Wide Range of failures |
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Enterprise Level Management
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Self Healing |
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Customizable Automatic Repairing |
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Customizable Automatic OS Installation |
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Complete Software & hardware
Inventory
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Supports Multi-OS booting |
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CD / Network Support |
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Case Study |
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PC Disaster Recovery Product for a US based Technology Company |
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Client: US based Technology Products Company |
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Project: Product Engineering, Development, Testing & Support Services to PC Disaster Recovery Product |
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Industry Category: PC Disaster Recovery & Desktop Availability |
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Business Need |
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To provide Cost Effective Product Engineering, Development and Testing Services to the Customer Products in the PC Disaster Recovery and Desktop Availability Space
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To provide Value Added Services to these Products such as Pre-Sales, Product Demos & Promos, Installation, After Sales Support in APAC region |
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Process |
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Training Onsite - 2 to 3 Months |
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ODC Setup with a Test Lab |
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Engineers work from Onsite & Offshore |
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Team Lead at Onsite |
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Performance Monitoring |
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Status Updates (Daily & Weekly) |
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Details of Job Done |
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Design of WebUI in .NET |
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Design of Interfaces with the Backend Recovery Tool |
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Development and testing of WEBUI and Interfaces Modules
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QA testing, Reporting of Issues / problems and proactively address them |
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Worked on Automating Testing of certain Functions of the Product through Test Script Generation, Editing and Automating through WinRunner and LoadRunner |
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Onsite & Offshore Support 24x5x365 |
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Supporting Customers from US & Japan |
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End User Query Trouble shooting |
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Bug fixing / Enhancements |
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Customer Escalation Issues / Problems |
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