SAP Support & Maintenance for Electronics Major in Asia Pac region
Customer Profile
Electronics Major, Singapore
Project
24x7 Application Maintenance of SAP Applications for 1500 Users across 6 Countries in Asia Pac Region and 2 other Countries – South Africa & New Zealand
Industry Category
Manufacturing
System Details
SAP R/3 4.7 Enterprise
Oracle 9/10G as Backend Data Server
Interfaces with Legacy and Web Applications
Support Metrics
1500 Users Across 6 Countries in Asia Pac and 2 other Countries - South Africa & New Zealand
12000 Support Tickets handled
Work Done
Baseline Study & Analysis
Submission and Presentation of Baseline Analysis and Transition Plan
Knowledge Transfer
On The Job Training and Parallel Run
Takeover of the Support
Support Stabilization
SLA Compliance
Reduction in Support Calls
Offsite and Offshore Transitioning
Cost Effective Application Maintenance
SAP Rollout and Application Maintenance Services for locations in Africa and Europe
