ASM Services: Application Maintenance Services, AMS, Oracle Apps DBA, Support and Maintenance

Home


	Enterprise Applications

	SAP

	Oracle applications, PeopleSoft & JDEdwards

	Microsoft Dynamics

	Business Process Management

	Internet Applications

	Outsourced Product Development

	Product Development

	Application Maintenance Services

Services

	Oracle Apps DBA On-Demand

Customer Profile

Large ISV, USA and India

Tools Used


	Oracle Enterprise Manager
	ITS (Instance Tracking System)
	C1 Tools, EDZIX

Support Metrics


	400-450 TARs per week (Oracle Apps & Apps DBA)
	1200-1500 TARs per week (Oracle DBA)
	40 – 50 SRs per Week
	700 - 850 Users Supported across USA, UK and European Countries SLAs

Sl.No.	Severity – Priority	Agreed SLA Range
1.	S1 P1	Max 15 Minutes
2.	S2 P2	15 Minutes – 4 Hours
3	S3 P3	24 Hours – 48 Hours
4	S4 P4	3 working Days – 4 Working Days