ASM Industries: Support Center, Infocomm, Service provider, Telecom


	Manufacturing

	Oil & Gas

	Telecom

	Retail

	Growth Industries

	Independent Software Vendor

	Product Engineering Services

	Support Center for a large Infocomm Service provider

Company Profile

Large Infocomm Service providers in India with a large Mobile User base

System Details


	Large SAP R/3 Database and Installation with 4.7 Enterprise version
	Sun Servers ( SUN OS)
	Support Center Incident Management Software

Project Period & Size


	50 Seat Support center
	24x7x365 Round The Clock Support Ongoing

Case Study

Support Center for a large Infocomm Service provider company in India

Client: Large Infocomm Service Provider in India

Project: Support Center to provide Email Support, BASIS Support, Billing Services and Server & OS Support

Industry Category: Infocomm

Business Need


	To provide Cost Effective 24X7X365 Round The Clock Support to Networking, OS, SAP BASIS, Customer Billing to its End Users across the Country.
	Level 1 and Level 2 Support

Details of Job Done


	24x7x365 Round The Clock Support to the following Areas
		Customer Billing
		Network Support
		Sun Servers OS Support
		SAP BASIS Support