Global IT Products (Computers, Laptops,
Printers & Imaging) Manufacturer with its
Regional Headquarters at Singapore
covering business in APAC Countries.
System Details
SAP R/3 4.6c Applications
(FI/CO, PP, SD, MM, APO, BIW and
ABAP)
Web based Order Management
Applications on ASP, VB, IIS, MTS,
SQL Server, Informix, Oracle
Windows OS, HP-UX 11.0
Project Period & Size
12+ Engineers Team
Onsite Support Manager
Supported over 3000 Users from
12 Countries across APAC region
Multi-year Project since 2004
Case Study
Support & Maintenance of SAP and Web based Order Management Applications
Client: Global IT Products Manufacturer
Project: Support & Maintenance of SAP R/3 Applications in Logistics & FI/CO Aras and Web based Order Management Applications for Users across APAC Region
Industry Category: Manufacturing
Business Need
To provide Cost Effective 24X7X365 Round The Clock Support and Maintenance of SAP Applications in Logistics and Finance and Controlling Areas and also, Support & Maintenance of Web based Order Management Applications from 1 Central Location
Level 1, Level 2 and Level 3 Support
Enhancements and Development and Testing Work
Process
Base Line Study & Analysis
Presentation & Approval of Baseline Report
Transition (Knowledge Transfer, Parallel Run)
Independent Run
Takeover and SLA Compliance
Offsite Support centre Setup and Operate
Application Owner approvals
Reporting, Metrics and Performance Monitoring
Details of Job Done
Support Team Setup
Transition in 3 Months
Independent Run in 2 Months
SLA Compliance in 6 Months
Offsite Support center Setup and made it operational in 2 Weeks
